Home World AT&T nationwide outage below investigation by N.Y.’s lawyer common

AT&T nationwide outage below investigation by N.Y.’s lawyer common

0
AT&T nationwide outage below investigation by N.Y.’s lawyer common

[ad_1]

The AT&T community service outage that left tens of hundreds of shoppers throughout the U.S. with out calling or information capabilities for hours is now below investigation by New York’s high prosecutor.

New York Lawyer Basic Letitia James introduced Thursday she will probably be investigating the causes the Feb. 22 outage and AT&T’s response to the disruption.

The blackout noticed customers unable to make calls, ship texts, entry web for as much as 12 hours and left many unable to name 911, James’ workplace mentioned in a information launch.

“Individuals depend on cell service suppliers for constant and dependable service to assist them with almost each side of their every day lives,” James mentioned. “Nationwide outages usually are not simply an inconvenience, they are often harmful, and it’s vital that we defend customers when an outage happens.”

She inspired impacted New Yorkers to file a grievance together with her workplace.

At its peak the AT&T outage noticed greater than 71,000 prospects out of service the morning of Feb. 22. Whereas the outage lasted a number of hours, service was restored by the afternoon. 

The provider mentioned the outage was seemingly attributable to a course of error, and never a cyberattack. The Federal Communications Fee was investigating the incident. 

Days after the blackout, AT&T mentioned it could apply a $5 credit score to impacted accounts.

“We acknowledge the frustration this outage has triggered and know we let lots of our prospects down,” the provider mentioned in a assertion. “We perceive this may increasingly have impacted their potential to attach with household, buddies, and others. Small enterprise homeowners could have been impacted, doubtlessly disrupting an important manner they join with prospects.”

[ad_2]

LEAVE A REPLY

Please enter your comment!
Please enter your name here